Job Location: Manila
Why Apply for VIP Services Manager?
- Lead Elite Client Care - Enhance exclusive customer experience for VIP clientele.
- High-Impact Role - Influence brand reputation by managing VIP relationships.
- Development Opportunities - Grow in a dynamic environment working with luxury clients.
Job Nature: Full time
Salary range: $ 5000 - 8000 USD
Job Description:
- Maintain high-level client satisfaction through exceptional service delivery.
- Develop, update, and implement VIP service strategies and standards.
- Supervise and lead a team to ensure VIP needs are met.
- Coordinate with other departments to deliver personalized services.
- Handle escalated VIP customer service issues efficiently.
- Collaborate with marketing for VIP customer retention and acquisition.
- Track, analyze, and report on VIP satisfaction and feedback.
- Stay current with industry trends in VIP customer service.
Company Perks
- Generous Salary: Competitive pay with performance bonuses.
- Travel Opportunities: International travel perks for top performers.
- Professional Development: Continuous training and career growth opportunities.
Job Experience & Skillset Required
- Minimum 5 years experience in hospitality or customer service management.
- Proven track record in **handling high-profile clients** and delivering exceptional service.
- Excellent **communication and interpersonal skills**.
- Strong **problem-solving abilities** and ability to make quick, effective decisions.
- Ability to **lead and inspire a team**, fostering a positive work environment.
- Proficient in **CRM software** for managing client relationships and preferences.
- Strong organizational skills and ability to **multi-task effectively**.
- Flexibility to work **irregular hours** and be on call for VIP needs.
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